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IOT Top trends 2019/2020

23 May 2019 - The Internet of Things (IoT) is proving itself to be a powerful tool of digital transformation, not just in the home, but in government and industry as well. Though the concept of the IoT is not new, 2019 is shaping up to be the year when the IoT moves from niche tech thought experiment, to game-changer. “The IoT market is at a turning point: projects are ...

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4 Undeniable Benefits to Outsourcing Your Contact Centre

5 February 2019 - Many companies still prefer to host their Contact Centre in-house – there are several reasons for this, chief amongst which is the belief that they will save money. When we consider specialized, managed technologies such as Hosted / Cloud based Contact Centre, we quickly realize that it makes a lot of sense to outsource. 1. Contact Centre Outsourcing is more ...

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Seven things you should consider when selecting a biometric access control system

11 September 2018 - Biometric Access Controls are widely regarded as one of the most effective securing or locking systems; protecting businesses and individuals from unwarranted intrusions and breaches. The Biometric, Access Control market, is expected to grow 25% CAGR between 2018 and 2021. A notorious American fast-food franchise, has recently implemented biometric authentication ...

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Understanding the Unified Communications Market

31 May 2018 - If you sometimes feel like life was simpler when your only communications tools were the landline telephone and snail mail, you’re not alone. Information and communications technology (aka ICT) has swept across the globe, decimating all old-fashioned forms of communication in its path, and changing the way businesses communicate internally, with each other and with ...

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Marketing Tech - Who Owns It?

14 May 2018 - Traditionally, the chief information officer, and their team, in a company has been in control of all technology requirements for the business. Whether it’s procuring the right integrated communications to help the business run smoothly, or something as simple as helping a department set up a new piece of software, the CIO has always been the automatic go-to. In the ...

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Are we ready for facial and voice recognition?

23 April 2018 - You see it every time you upload a picture to Facebook - the eerie way the app automatically recognises the faces in the photo and offers to tag it for you. You hear it all around you, people asking Google, Siri and a host of other apps to find places, information, people for them. Facial and voice-recognition software and apps are here and they’re getting ...

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Payment Models - Should You Own or Pay As You Use?

13 April 2018 - For many companies, year-end will be happening in the next couple of months and the questions will start to arise. What are we spending money on? Is there a way to reduce our costs for this, that and the next thing? Shouldn’t we shell out once and buy this product? Is it more cost-effective to pay as we use? When it comes to unified communications, there’s plenty ...

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Office Hours or Always On?

29 March 2018 - It may seem hard to believe, but there was a time, not so long ago, that business happened between eight in the morning and five in the afternoon. People arrived at the office, did their work for the day, and left once the day was done. Sure, some worked overtime, but almost all of that was done at their designated desk, with their files, computer and colleagues within ...

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Why Cheap and Nasty Doesn’t Cut it For Security Anymore

28 March 2018 - Online security is an inescapable fact of life. If you interact online at all, there is a strong possibility that, at some point, someone will try to use your system for some illegal, unethical or otherwise frowned-upon activity. It could be something as simple as trying to hijack your email server to send massive amounts of spam, or something far more damaging, like ...

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IoT Gateways - the door to the future

14 February 2018 - The Internet of Things The Internet of Things has moved far beyond the theoretical and makes up a tangible, constant part of daily life around the world. With the growing proliferation of smart and connected devices performing all manner of specialist functions, the amount of data floating around our heads is immense - but where does it go? How does it get to ...

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Top Tips for Business Success in 2018

22 January 2018 - January is already more than halfway through, the New Year parties are behind us and “back-to-school” is in full swing. By now it’s likely that you’re back at your own desk and ready to hit the ground running. Here are our top tips for making 2018 your best year ever in business. 1 - Be decisive Every day in business, you are called on ...

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Hospitality Communications Trends Driving the 2018 Guest Experience

11 January 2018 - The hospitality industry simply isn’t what it used to be. The mere existence of disruptive technology like Air BnB has changed the way hotels of all classes have had to do business, while the prevalence of online and smart technology has created a more in-touch, savvy and demanding customer base that hotels need to deal with. Staying not only relevant, but continuing ...

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Internet of Things: Devices Talking to Devices Talking to People

6 December 2017 - Give or take fifteen years ago, I was watching an episode of Star Trek: The Next Generation. Ship’s counselor, Deanna Troi, stood despondently before her in-room replicator and asked it to give her a chocolate sundae, with real chocolate, not some nutrient-rich, optimised chocolate-flavoured faux chocolate, designed to satisfy a taste but still provide perfectly ...

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Does “One Size Fits All” Fit Your Unified Communication Needs?

6 December 2017 - Today’s business world simply doesn’t function without effective collaboration and communication, which is why so many businesses, both small and large, are turning to Unified Communications. It’s an efficient way to make sure everyone’s on the same page, and get work done. But what kind of Unified Communications tools should you be choosing? There ...

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Internet of Things: Is Your Fridge Lying to You?

6 December 2017 - Today, we live in a world that, just twenty years ago, would have seemed like a science fiction utopia to some… and a science fiction dystopia to others. We can order pizzas from hand-held computers, pay for them without so much as swiping a card, and get them delivered to our homes without interacting with another person at any step of the ...

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Smart Hospitality - Case Study: The Mandarin Oriental Paris

13 November 2017 - In the hotel business, nothing is more important to a group’s success than effective customer service. It’s what keeps guests coming back for more, and what helps international brands develop a long-standing reputation for excellence. When the Mandarin Oriental Group decided to open a new branch in Paris, they knew that part of their service would ...

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How to Build Social Media Into Your Contact Centre Strategy

13 November 2017 - Customer communication is, and will always be, one of the most important factors for business success. Without it, you can’t attract clients, and you certainly can’t sell to them or keep them for the long term. But what’s the best way to open customer dialogue and keep it flowing? Many will say it’s vital to have a contact centre, even if you run a small ...

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Smart data storage types needed for future workloads

7 November 2017 - This article by Scott Sinclair appears on TechTarget. Data storage types that offer a flexible infrastructure and intelligent data are proving more beneficial than speed or scale alone. When researching storage demands with IT executives, one theme I commonly encounter is a desire to transition to a "modern" data storage architecture. Typically, when I hear ...

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Contact Centres - How to Own the Customer Experience

1 November 2017 - Who owns the customer experience in your company? Whose responsibility is it to make sure your customers, both current and potential, enjoy a positive experience at every interaction? Simply put, it’s everyone - after all, everything from spending millions on a brand-new communications system to enjoying a clean and tidy boardroom during a meeting forms part of the ...

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Is that a Drone in Your Pizza, or are You Just Spying on Me?

30 October 2017 - It’s one of those things we all love to ask - so if it’s the future, where’s my flying car? After all, that’s the pinnacle of technological advancement… right? Or is it just that the flying car was the only thing futurists could imagine that made sense, and in our focus on that, we’ve failed to notice that we’re living in that future and flying cars are ...

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